Visa 13.4
Counterfeit merchandise
The cardholder says the goods were counterfeit. This code reads provenance: where you bought the stock, what the manufacturer or distributor record shows, and what the listing claimed. An opinion about the customer is not evidence here.
The evidence this code accepts
- 1
Where the stock came from
A supplier invoice or distributor record is the provenance.
- 2
The listing the customer bought from
Shows exactly what was claimed about authenticity.
- 3
Batch, serial or authentication records
Ties the specific item to the legitimate supply chain.
- 4
Whether the item has been returned
A returned item can be inspected; a kept item cannot.
- 5
Customer messages
Establishes when and how the claim was raised.
Where sellers lose this one
- They assert the goods are genuine with no supplier record behind it.
- The listing used a brand name the invoice does not support.
Build the pack for Visa 13.4
3 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.