The chargeback notice, turned into evidence the network reads.
Pick your reason code. Answer only what it asks. Get a pack built in the order the network reads it.
USD 9.90 a pack. No account. This prepares your evidence; the card network decides.
Three steps, in the network's order
- 1
Choose your reason code
Visa, Mastercard, Amex or PayPal. The code decides every question that follows.
- 2
Answer only what it asks
No refund-policy question on a code that ignores it. If a field is not asked, this code does not read it.
- 3
Get the pack
A PDF in the order the network reads it, plus text formatted for Stripe, Shopify Payments or PayPal.
Built for the codes that decide the outcome
Roughly 60 codes across Visa, Mastercard, Amex and PayPal, each with its own evidence rules. See every code and its free checklist.
Visa · 10.4
CE 3.0 checklist includedOther fraud, card-absent
The cardholder says they never authorised the charge. Standard evidence is AVS and CVV match, 3-D Secure status, IP and device, and delivery address match.
Compelling Evidence 3.0: two prior undisputed transactions from the same merchant, 120 to 365 days older than the dispute date, with at least two of account ID, IP, delivery address and device ID matching across all three transactions, one of them IP or device ID. One submission only.
Mastercard · 4853
Cardholder dispute — the umbrella code for not received, not as described, cancelled recurring or credit not processed.
Amex · C08
Goods or services not received.
PayPal · Item Not Received
Seller Protection: tracking and address match, shipped within 7 days.
Visa · 13.1
Merchandise not received — carrier tracking and delivery confirmation.
What it will not do
Invent a fact
A tracking number, a date, a match it did not see. Missing evidence is flagged in red, not filled in.
State a win rate
No odds, no guarantee, no percentage attached to an outcome. The card network decides, not us.
Charge you to lose
When the evidence says accept the dispute, the pack says so and no payment is offered.
“This prepares your evidence; the card network decides.”
Priced for the size of the problem
One-time payments, no account, no percentage of anything recovered.
Evidence checklist
USD 0
What the code means and the checklist that carries weight for it. One page per code, free forever.
Browse reason codesSingle pack
USD 9.90
One evidence pack: the PDF plus response text mapped to your processor's categories. Refund on request within 14 days, no questions.
Build your evidence pack30-day pass
USD 19.00
Unlimited packs for 30 days. Ends silently. Nothing renews and no card is stored. Refund on request within 14 days, no questions.
Build your evidence packPayment is processed by Stripe via NanoCorp.
Where the rules come from
Every rule is compiled from the networks' published documentation — Visa, Mastercard and Amex rules, PayPal Seller Protection terms and Stripe's evidence documentation — checked 2026-09. Nothing here is guessed.