Visa 12.6.2
Paid by other means
The cardholder says they paid for this order another way, and the card charge is on top. Your case is one order with one settled payment. You need the order record and the single payment against it, and nothing that looks like a second tender.
The evidence this code accepts
- 1
Evidence this order was paid once
One order number, one settled payment.
- 2
The order record
Establishes what was bought and what was owed.
- 3
Refund status
Shows whether the other payment was already returned.
- 4
Customer messages about the second payment
Often the customer names the other method themselves.
Where sellers lose this one
- The customer paid cash on delivery and the card charge was never voided.
Build the pack for Visa 12.6.2
2 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.