PayPal Significantly Not As Described
Buyer says the item is significantly not as described
PayPal Seller Protection does not cover Significantly Not As Described claims for most sellers, so this is decided on the listing and the return position rather than on protection. The evidence is the listing as it stood, facts showing the item matched it, and whether the item came back.
The evidence this code accepts
- 1
The listing or product page as it stood at purchase
The comparison the reviewer makes.
- 2
What shows the item matched it
Specifications, pre-dispatch photos, serial or batch records.
- 3
Whether the item has been returned
PayPal often requires a return before refunding.
- 4
Your return policy and where the buyer saw it
Sets the process the buyer should have followed.
- 5
The full message thread
PayPal reads the thread on this claim type.
Where sellers lose this one
- They argue in the thread instead of quoting the listing.
- They refuse a return, which usually ends the case against them.
Build the pack for PayPal Significantly Not As Described
5 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.