Buyer says a recurring payment continued after cancelling

The evidence this code accepts

1. 1

   How and when the buyer agreed to the recurring payment

   Undated consent is treated as no consent.

2. 2

   The cancellation terms shown at signup

   Sets any notice period.

3. 3

   Whether a cancellation reached you before this payment

   One request before the payment date ends it.

4. 4

   Proof the service was available in the paid period

   Shows the payment bought something usable.

Where sellers lose this one

• The buyer cancelled in PayPal and the seller kept charging through their own system.