Mastercard 4855
Goods or services not provided
The cardholder paid and says nothing was supplied. Mastercard reads proof of supply on or before the promised date: carrier tracking with a delivered status for goods, or a dated access or service record for anything digital. Note the file limits on this network — 19 pages is the ceiling for a Mastercard submission.
The evidence this code accepts
- 1
Carrier and tracking number
The reader checks the tracking directly.
- 2
Ship date and delivery date
Shows supply happened, and when.
- 3
Carrier status now
Delivered is the finding you need.
- 4
Signature or delivery photo
The strongest single item where the carrier captured one.
- 5
Access or service record, for anything not shipped
The equivalent of delivery proof for digital goods and services.
- 6
The promised delivery date
Supply after the promised date is often decided against the seller.
Where sellers lose this one
- The submission runs past 19 pages and the evidence is truncated.
- The status is in transit rather than delivered.
- They supplied late and do not address the delay at all.
Build the pack for Mastercard 4855
8 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.