Mastercard 4841
Cancelled recurring or digital goods transaction
The cardholder says a repeating charge continued after cancellation, or that a digital goods charge was not agreed. The evidence is the dated consent record and the absence of a cancellation before this charge.
The evidence this code accepts
- 1
How and when consent to the recurring charge was given
Undated consent is treated as no consent.
- 2
Whether a cancellation reached you before this charge
One request before the charge date ends the dispute.
- 3
The cancellation terms shown at signup
Sets any notice period you can rely on.
- 4
Proof the service was available in the charged period
Shows the charge bought something usable.
- 5
Customer messages about cancelling
The exchange itself, not a summary of it.
Where sellers lose this one
- The cancellation was sent to a support address they do not monitor.
- They show current terms rather than the terms accepted at signup.
Build the pack for Mastercard 4841
5 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.