Amex C32
Goods or services damaged or defective
The cardmember says the order arrived damaged or faulty. The evidence is the condition record before dispatch, the packing method where damage is claimed, and the return position. A carrier claim, if you made one, belongs in the pack.
The evidence this code accepts
- 1
Condition record before dispatch
Dated photos or QC records are the only thing that speaks to condition.
- 2
Packing method for fragile goods
Answers the transit-damage version directly.
- 3
Whether the item was returned
A returned item can be inspected.
- 4
Customer messages and any photos they sent
The reader wants the claim as the customer made it.
- 5
The return policy and how it was shown
Sets what you owed and by when.
Where sellers lose this one
- No pre-dispatch record exists, so condition is a matter of opinion.
Build the pack for Amex C32
4 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.