Amex C14
Paid by other means
The cardmember says this order was paid another way and the card charge is additional. Your case is one order with one settled payment against it, shown from your own records.
The evidence this code accepts
- 1
Evidence this order was paid once
One order number, one settled payment.
- 2
The order record
Establishes what was owed.
- 3
Refund status
Shows whether the other payment was already returned.
- 4
Customer messages about the other payment
Customers often name the other method themselves.
Where sellers lose this one
- A deposit was taken by transfer and the card charge covered the full amount again.
Build the pack for Amex C14
2 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.