Amex C05
Goods or services cancelled
The cardmember cancelled the order or booking and says the money is owed back. The evidence is the cancellation terms they accepted at purchase and the timing of the cancellation against those terms.
The evidence this code accepts
- 1
The cancellation terms accepted at purchase
Terms published later do not bind the customer.
- 2
How those terms were shown and accepted
A ticked box at checkout is the strongest form.
- 3
When the cancellation reached you
Timing against the terms decides what is owed.
- 4
Whether the goods or service were already supplied
Supply before cancellation changes the position.
- 5
Refund status
A partial refund already issued has to be on the record.
Where sellers lose this one
- The no-refund term was never shown before payment.
- The cancellation was inside the stated window and they respond anyway.
Build the pack for Amex C05
6 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.