Amex C04
Goods or services returned or refused
The cardmember says they returned the goods or refused delivery and are owed the money. The evidence is your return policy as disclosed, the return record, and whether the goods actually reached you.
The evidence this code accepts
- 1
Whether the goods reached you
A return in transit is not a completed return.
- 2
The return policy and how it was shown
Sets the window and the conditions.
- 3
The return authorisation record, if you use one
Shows the process the customer was asked to follow.
- 4
Refund status
A refund already issued ends the dispute.
- 5
Customer messages about the return
Establishes what was agreed.
Where sellers lose this one
- The goods are back in stock and the refund was never issued.
Build the pack for Amex C04
5 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.
USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.
Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.