Amex C02

Credit not processed

The cardmember says a credit you agreed never appeared. Either it was issued and you show the date and amount, or it was owed and not issued, in which case evidence will not change the outcome.

The evidence this code accepts

1
Credit status
This one answer decides the code.
2
Credit date and amount
Has to be matchable against the original charge.
3
The return policy and how it was shown
Establishes whether a credit was owed.
4
Whether the goods came back
A credit on unreturned goods depends on the disclosed policy.

Where sellers lose this one

Store credit was issued where the policy promised a refund.

Build the pack for Amex C02

6 questions specific to this code, plus the order and the notice. No account. You see the assessment and what is missing before you pay anything.

USD 9.90 a pack when you get it. This prepares your evidence; the card network decides.

Rules checked 2026-09. Sources. Network rules change; if you find this page out of date, tell us and we will correct it.